Refund & Exchange Policy

At Chronolux, customer satisfaction is our priority. We take pride in providing original luxury watches with premium quality and service.

If you are not fully satisfied with your purchase, we offer a 7-day refund and exchange policy from the date of delivery.

Eligibility for Refund or Exchange

To qualify, the item must:

• Be returned within 7 days of receiving your order
• Be unused, unworn, and in original condition
• Include the original box, bag, and all packaging
• Have no scratches, damage, or signs of use
• Include proof of purchase or order confirmation

Non-Eligible Items

We cannot accept refunds or exchanges for:

• Watches that have been worn or damaged after delivery
• Items returned without original packaging
• Orders requested after the 7-day period
• Sale or promotional items (if applicable)

Refund Process

Once we receive and inspect the returned item, we will notify you of approval. If approved, your refund will be processed using your original payment method.

Exchange Process

If you would like to exchange your watch for another model, we will process the exchange once the original item has been received and approved.

Important Notes

• Return shipping costs may apply unless the item arrived damaged or incorrect
• Customers are responsible for ensuring safe return packaging
• Refund processing times may vary depending on your payment provider

For any refund or exchange requests, please contact our support team before sending your item back.

Chronolux — Where Time Meets Luxury.